Help & Support
We're here to help. Find answers, make payments, and get in touch with our team.
Get In Touch
Call
246-539-4444
Available 24 hours
cardservices@paycedigital.com
Locations
Head Office
One+ Haggatt Hall
Mon–Sat 8:00am–4:30pm
Broad Street
Bridgetown, St. Michael
Mon–Sat 8:30am–5:00pm
Online Query
Send a message and we'll follow up.
Need Help? Ask Ayce!
Remember, you can get instant help anytime by clicking the Ayce chat icon in the bottom corner of your screen. Ayce is here to guide you through common account questions, card services, payment options, and more. So you never have to wait for answers!
Ways to Pay Your Payce Digital Bill
Choose the payment option that is most convenient for you.
Pay In Person
Make over-the-counter payments through SurePay Barbados or visit us directly.
- One + Haggatt Hall Payment Center — 8:00am–4:30pm
- Broad Street Payment Center — 8:30am–5:00pm
- Surepay Barbados Locations*
Payments made through bill payment partners may take 2–3 business days to process.
Pay Online
Make payments through approved online bill payment partners.
- Surepay Barbados Online*
- CIBC Caribbean
- Scotiabank Barbados
- RBC Royal Bank
- Barbados Public Workers' Cooperative Credit Union Limited
- First Citizens Bank
- Republic Bank Barbados
Payments made through bill payment partners may take 2–3 business days to process.
Frequently Asked Questions
Online Application
How long does the online application process take?
The process should take approximately 15 mins to complete.
What documents do I need to have with me while I complete the application?
- Job Letter (not more than 3 months old; applicant must be working more than 6 months at current job)
- Two most recent consecutive pay slips
- Two valid forms of Photo Identification (Barbados ID, Driver's License or Passport)
- Proof of Address (e.g. utility bill not more than 3 months old)
- Self-employed: Business Registration + 3–6 months of financial statements
- Non-residents: Proof of residence (Passport with Work and Reside stamps)
How will I know if my application was approved?
Emails will be sent throughout the process including: Welcome Email, Follow-Up Email (for incomplete applications), Application Submitted confirmation, Approval or Declined notification. A member of our Customer Service Team will contact you with next steps after approval.
Can I visit the Payce Digital office to complete the application?
Absolutely! One of our Customer Service Representatives will be delighted to assist you. All applications are completed electronically.
Contactless Card
What is a contactless Payce Digital Card?
Your Payce Digital Card carries contactless payment technology which allows you to make payments at contactless enabled checkout terminals by simply waving or tapping your Card.
How do I make payments to my Payce Digital Card?
Payments can be made at One + Haggatt Hall (8:00am–4:30pm), Broad Street (8:30am–5:00pm), or SurePay Barbados. Online options include CIBC Caribbean, Scotiabank Barbados, RBC Royal Bank, Barbados Public Workers' Co-Optima, SurePay Online, FirstCitizens Bank, and Republic Bank Barbados. Payments via bill payment partners may take 1–2 days to process.
How secure is a contactless payment?
Very secure! Payments made with your contactless Payce Digital Card are protected with the same technology as Chip & PIN. Each contactless transaction generates a one-time usage code which protects your payment information.
PIN Selection
What is a PIN?
How do I change my PIN?
Log into your Payce Digital Online account at www.paycedigital.com, select "Preferences", then "Change PIN" under "Card Online PIN", enter your chosen four digits and select "Update". The change is enforced immediately.
Creditor Life Insurance
Who is eligible for Creditor Life Insurance?
How much does Creditor Life Insurance cost?
The premium rate is $0.25 per $100 per month of the outstanding loan balance. For example, if your balance is $1,550, a premium of $3.88 will be charged. Coverage terminates at age 70.
Young Professionals Card
What is the Payce Digital Young Professional Card?
A globally accepted card product specifically designed for young and emerging professionals, undergraduate or graduate students, or skilled trade professionals between the ages of 18 and 35.
What are the requirements?
- Earning a minimum of $250 weekly
- Between the ages of 18 and 35
- Recent Job Letter and two most recent pay slips
- Valid Photo Identification
- Proof of Address
What are the benefits?
Attractive credit limit (up to $5,000), low annual fee ($30), low interest rate (20% APR), low minimum repayment (5%), mobile account access, and access to free Credit Seminars.
What are the fees for the Young Professionals Card?
Annual Fee $30, Processing Fee $30, Credit Assessment Fee $20, Late Payment Fee $20, Overlimit Fee $20, Return Cheque Fee $50, Cash Advance Fee $5, Interest Rate 20% APR (1.33% monthly), Replacement Card Fee $30.
Student Smart Card
What is the Payce Digital Student Smart Card?
A globally accepted card product designed for students between the ages of 18 and 25 with student status. Maximum credit limit of $500.
What are the requirements?
- Earning a minimum of $150 weekly
- Between the ages of 18 and 25
- Registered with a secondary or tertiary institution
- Students with no income are eligible with a Guarantor
What are the fees for the Student Smart Card?
Annual Fee $10, Processing Fee $15, Credit Assessment Fee $20, Late Payment Fee $20, Overlimit Fee $20, Cash Advance Fee $5, Interest Rate 18% APR (1.5% monthly), Replacement Card Fee $10.
What is the Payce Digital Mobile App?
An application designed for users to conveniently perform everyday activities on their Payce Digital Account.
How do I gain access to the Payce Digital Mobile App?
What services do I receive with the Payce Digital Mobile App?
- View account balances for all active accounts
- Send and receive funds to other Payce Digital Cardholders
- View balances and make payments to utility bills
- View recent Card and App transactions
- Shop at any Payce Digital Mobile Partner
- Ability to lock your Account
Is there a fee for downloading the App?
Can I freeze my Card through the Mobile App?
How secure is the Payce Digital Mobile App?
Will I have access to my statements through the App?
Terms, Conditions & Policies
Cardholder Agreement
The full terms and conditions governing the use of your Payce Digital Card and Account.
Mobile App Terms & Conditions
Terms governing your use of the Payce Digital Mobile App and its services.
Privacy Statement
How Payce Digital collects, uses, and protects your personal information.